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If you are not completely satisfied with the
quality of any of our products purchased
from us, you may return or exchange your merchandise within 7 days of receipt.
You must call us or email us for a Return Authorization Number (RAN).
Freight charges, however, are non-refundable, and return-shipping charges may be
different than inbound charges. Your account will be credited, once we receive
the merchandise and determine the quality.
All cancellations must be submitted in writing
to Treasures of Mexico to our
salesinfo@mextreas.com . Cancellations will not be
accepted over the phone. For "Custom Made" or "Special order" items these
cancellations will be subject to a 20% restocking fee. Custom Made orders are
defined as a special item that is not shown on our website. Special Order is
defined when items listed on our website are ordered specially for the order in
question.
Cancellation of an order, after the order has shipped,
will be refunded within 7 days of receipt of the item(s) at our warehouse and
will be subject to a 20% restocking fee.
If we ship the wrong
items, we will pay all shipping expenses.
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